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Terra Cat message to Customers

 

24 March 2020

We are committed first and foremost to the safety of our Terra Cat team and the wider community, and so we are following the Government’s advice and partially closing down our business.

We know some of you are listed by the Government as businesses providing essential services. If you are on the Government’s list of essential businesses, we will support you in these ways:

Contacting us

Our Customer Support Centre will continue to operate on 0800 93 39 39 from 7am to 5pm, Monday to Friday, or This email address is being protected from spambots. You need JavaScript enabled to view it. for all requests. Our branch management will work from home and be available through the Customer Support Centre.

Parts Supply

All branches will operate a parts ordering service by phone or email only (please don’t walk in).

You can order parts at the Cat parts store online (accessed via www.terracat.co.nz).

Parts ordering through our Customer Support Centre continues on 0800 93 39 39 from 7am to 5pm, Monday to Friday.

We will operate a parts distribution service from our Auckland and Christchurch centres, this is only to support essential services. All parts will be sent by courier and not be available for pick up.

Service

Each branch will maintain a limited standby crew of Field Technicians to support Customers that provide essential services. Before deploying technical staff, you’ll need to complete a specific work authorisation form.

Terra Analytical

Limited services will continue in our Oil Lab for customers in essential businesses.

Sales

Sales staff (Parts and Service, Machines and Power Systems) will be available by phone and email if required.

General

We want to support Customers as best we can, while meeting the Government’s expectations and preventing the spread of COVID-19.

If you have any specific needs during this time, please contact our Customer Support Centre on 0800 93 39 39 or This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have any questions about this email, please contact  This email address is being protected from spambots. You need JavaScript enabled to view it.