Message for our customers

13 May 2020

We’re excited about safely welcoming you back into our branches from tomorrow. All branches are open for business with increased hygiene, physical distancing and contact tracing protocols.



  • Our Workshop-based Technicians are currently working shifts in our branches and can support you over extended hours. Our Field Service Technicians operate as normal, with enhanced hygiene protocols.
  • For service support, contact our Customer Support Centre (0800 93 39 39) or phone, email or visit your local branch contact.


Equipment deliveries and rental

  • We are delivering new machines and generators to our customers, with extra measures in place to protect everyone’s safety.
  • Rental machines are available, with special attention paid to cleaning and hygiene. For rental, visit, phone or email your local rental representative, contact our Customer Support Centre (0800 93 39 39).



  • Our sales team would love to visit you at a safe distance.
  • Get in touch through our Customer Support Centre (0800 93 39 39) or visit, phone or email your local representative.



  • For parts, visit, phone or email your local branch contact or contact our parts team through our Customer Support Centre (0800 93 39 39) or order online at Parts.Cat.Com anytime. 
  • All parts can be collected from your local branch, with physical distancing and good hygiene measures in place, or sent by courier


Parts availability

  • Our international supply chain is largely unaffected as most freight travels by sea and has experienced minimal impact. Air freight lead times and costs have increased and are volatile so please work with us to plan the best value solution for your needs.
  • Inventory levels across the Terra Cat and the Caterpillar network remain strong and stable with no supply chain issues.


Terra Analytical

  • Our Terra Analytical laboratory is providing fluid sampling services to all customers. Please send samples by courier or drop them off on site.


Customer Support Centre 0800 93 39 39

  • Our Customer Support Centre can direct your phone, email and web enquiries where they need to go, or take action for you.
  • Contact our Customer Support Centre on 0800 93 39 39 or This email address is being protected from spambots. You need JavaScript enabled to view it.


We’re committed to safely keeping you moving and to helping you and your business.

Health Procedure: Level 2