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17 August 2020

Safely supporting Auckland during Alert Level 3

We’re here for you and your business, while meeting the highest standards of safety.

Health Procedure: Our continued response to COVID-19

Customer Support Centre   0800 93 39 39

  • Our Customer Support Centre will direct all your phone, email and web enquiries where they need to go, or take action for you.
  • Contact our Customer Support Centre on 0800 93 39 39 or email This email address is being protected from spambots. You need JavaScript enabled to view it..  Also call 0800 93 39 39 for after-hours support.

Service

  • Our Workshop-based Technicians and Field Service Technicians will operate as normal, with enhanced hygiene protocols.
  • For service support, contact our Customer Support Centre (0800 93 39 39) or phone or email your local branch contact.  Our physical doors are closed to customers and visitors, so please don't walk in.

Parts  

  • Contact our parts team through our Customer Support Centre (0800 93 39 39) or order online at Parts.Cat.Com anytime, or by phone or email from your local branch contact - please don’t walk in.  
  • We will send all parts by courier, or you can ask for ‘click and collect’ from outside the front door of your branch.

Parts availability

  • Most freight travels by sea and has experienced minimal impact. Air freight lead times and costs have increased and are volatile so please work with us to plan the best value solution for your needs.
  • Inventory levels across the Terra Cat and the Caterpillar network remain strong and stable.

   Equipment deliveries and rental

  • We are delivering new machines and generators to our customers, with extra measures in place to protect everyone’s safety.
  • Rental machines are available, with special attention paid to cleaning and hygiene. For rental, contact our Customer Support Centre (0800 93 39 39) or phone or email your local rental representative. Please don’t walk into a branch.

Sales

  • Our sales team are working remotely.
  • Get in touch through our Customer Support Centre (0800 93 39 39) or phone or email your local representative. Please don’t walk into a branch.

Terra Analytical

  • Our Terra Analytical laboratory in Christchurch continues its fluid sampling services to all customers.