Customer Value Agreements (CVAs)

Protect your investment with a Customer Value Agreement

Customer Value Agreements (CVAs) are individualised plans to cover maintenance needs for your equipment. Particularly when planned with an Extended Protection Plan, CVAs lower your cost per unit or cost per hour.

Every piece of Cat equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Terra Cat can help you maintain that built-in value through a Customer Value Agreement.


Stay on track with Preventative Maintenance.

Performing regular and timely maintenance is a key component of lowering your owning and operating costs. But tracking and performing routine maintenance on a fleet of large, expensive and technologically advanced equipment requires time and expertise.

Terra Cat delivered services in the EM Service Partner agreement include:

  • Condition monitoring for your fleet, including inspections, schedules oil sampling, electronic data, reports and more
  • On-site PM services, including maintenance parts and labour
  • Proactive, expert monitoring of your fleet

Equipment maintenance and repair services in EM Service Partner are the best way to ensure your maintenance is performed correctly and on time – from excavators to generators and everything in between.

With EM Service Partner, you can leave the details to your dealer and concentrate on managing your business, not your maintenance.


Stay focused on your business with Total Maintenance and Repairs (TM&Rs)

When you turn the management of your fleet over to Terra Cat, you’re not just buying services from a maintenance shop. You’re getting the expertise and resources of a global leader, and with the EM Service Partner agreement you’re also:

  • Reducing unscheduled repairs and downtime
  • Ensuring fixed operating and maintenance costs, which enable better business planning
  • Getting world-class service from factory-trained technicians who know your equipment better than anyone
  • Partnering with Terra Cat to optimise your fleet performance, availability and lifecycle planning

In the EM Service Partner agreement, Terra Cat delivers proactive equipment management so you can concentrate on your jobs – and your bottom line.